Appealing Eligibility Determination or Certification Status
Candidates may question their eligibility determination or certification status by contacting CIC. If desired, the Candidate or CIC may refer the matter to the Quality Review Assurance Board for review and reconsideration, as appropriate. Their decision will be provided to the candidate in writing.
Request for Scoring Review
Multiple safeguards are in place to prevent scoring errors, but candidates who do not pass an exam may request that their exam(s) be reviewed and re-scored. Requests must be submitted within 90 days of the original result date. Re-score reports provide the same information as the initial score report; in order to maintain exam security, specific questions missed are not revealed. CIC will notify the candidate and employer immediately of the result of the re-score.
An operator or Practical Examiner may appeal a disciplinary decision by the Quality Review Assurance Board to an appointed panel of selected members of the Governing Committee within 30 days of written notification of the decision. A written appeal must be sent by traceable courier or certified mail, return receipt requested, to the attention of the Governing Committee Appeals Department. Specific grounds as to why the appeal should be considered must be stated.
Candidates may appeal to the Governing Committee if they disagree with how a policy was enforced in their individual case. The Governing Committee may only overrule the Quality Review Assurance Board’s actions if
- The Code of Ethics was incorrectly applied
- The findings of facts by the Quality Review Assurance Board were clearly erroneous, arbitrary or capricious and/or disproportionate to the facts surrounding the violation
- The disciplinary sanctions imposed by Quality Review Assurance Board were grossly disproportionate to the facts surrounding the violation
- New information, relevant and not available at the time of the original decision, is provided
If an appeal is timely and properly prepared, the Governing Committee shall constitute an Appeals Panel and will notify the parties involved in writing of its decision. Such information will become part of the records kept by CIC. The Governing Committee decision is final and not subject to further appeal. Once the final decision is made, the matter shall be closed and the files shall be retained by CIC.