Policies &
Procedures

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CIC’s Policies & Procedures.

Nondiscrimination

CIC does not and shall not discriminate on the basis of race, color, religion, creed, gender, age, national origin, disability, marital status, sexual orientation, or military or veteran status in any of its activities or operations.

All applicants/candidates for certification will be judged solely on the criteria established by the CIC Governing Council based on OSHA Regulations in Standard 1926.1427 Subpart CC (Cranes and Derricks in Construction), and ASME (American Society for Mechanical Engineers) Standard B30.5-2021 for Regulation for Mobile and Locomotive Cranes.

Psychometric job analysis, exam development and exam implementation procedures are all performed to ensure that the resulting CIC certification examinations are fair, nondiscriminatory, and in full compliance with applicable professional and legal standards, such as the Civil Rights Act of 1991, the Americans with Disabilities Act (ADA), Age Discrimination Legislation, the Uniform Guidelines on Employee Selection Procedures, the Principles for the Validation and Use of Personnel Selection Procedures, and the Standards for Educational and Psychological Testing.

Testing Accommodations for Candidates with Disabilities

CIC provides reasonable accommodation to its testing process to individuals requesting such an accommodation in compliance with the Americans with Disabilities Act (ADA). In general, accommodation will be made in the event that a disability is relieved by an auxiliary aid or a procedural change in the administration of an exam.

It is the responsibility of any candidate to notify CIC at least 4 weeks in advance of the exam for which the individual is requesting accommodation. This will ensure there is sufficient time.

It is the responsibility of any candidates who needs a testing accommodation to complete and submit a Request for Testing Accommodation form electronically to CIC no less than four (4) weeks prior to desired testing, This required advance notice allows sufficient time for the request to be reviewed, and if approved, for arrangements to be made on the candidate’s behalf.

In the event that an individual is requesting a reasonable accommodation recognized under the ADA and the request has been submitted in a timely and accurate manner, CIC will grant the accommodation at no cost to the individual requesting the accommodation. The intent of the ADA is to provide equal access for all individuals to the testing process and ensure reasonable accommodations are provided to gain access to certification testing opportunities.

Important Notice: CIC will not grant any testing accommodation that limits its ability to measure the ability of an individual to safely operate a crane as defined by ASME Regulations for Mobile and Locomotive Cranes B30.5-2021.

Disciplinary Policy

CIC’s respect for the crane industry and for those who work in it compels us to adhere to and uphold worthwhile standards of conduct and ethics for ourselves and for CIC Certified Crane Operators. While violations that lead to disciplinary action are expected to be few, our Governing Council has an ethical responsibility to oversee the application of CIC policies pertaining to any violations, and, when necessary to make final decisions of appeals to disciplinary decisions (see Appeals of Disciplinary Decisions in the Policy and Procedures Handbook). This policy describes established procedures for addressing any such violations when they do arise. The CIC Governing Council may suspend or revoke certification if it verifies certain actions, including, but not limited to, the following:

Misrepresentation of any information they provide to CIC or its representatives.
Non-compliance with the CIC Code of Ethics Policy
Non-compliance with the CIC Substance Abuse Policy
Non-compliance with the CIC Confidentiality & Non-disclosure Agreement
Any infringement of exam security.
Sexual harassment

CIC has established policies and procedures to respond objectively, without partiality, to notifications or complaints involving accusations of violations. No attempts to influence CIC’s investigation of, or decisions related to complaints are tolerated, including any financial or commercial interests or pressures from third parties to influence decisions. To further protect impartiality, CIC does not permit any party who was involved in the complaint to play any role in the review of the complaint. Those involved in the complaint are asked to respond by providing full documentation of the circumstances surrounding the complaint.

CIC staff will acknowledge the receipt of any complaint by email or phone and will provide periodic updates as is reasonably possible through the review process, including the outcome.

Investigation and Review of Complaints about Crane Operators

Staff will follow up any reported complaint by collecting relevant data from those involved in the complaint. If the initial findings indicate that the conditions of the complaint and related documentation are verifiable, staff forward the information to the Disciplinary Committee, a group formed by the Governing Council, consisting of selected members of the Governing Council and the Advisory Committee.

The Disciplinary Committee is responsible for:

Evaluating the need for further investigation.
Notifying the operator and involved person(s) of alleged violation.
Reviewing evidence and applicable code or policy.
Determining if disciplinary action is warranted.

Disciplinary action may include one or more of the following: reprimand, training or additional re-examination requirements, suspension, revocation of certification, or potentially, civil sanctions. Crane Institute of America Certification, LLC retains the sole authority to amend or repeal its policies regarding denial or revocation of certification at any time including, but not limited to, the authority to add new grounds for denial or revocation and add provisions for suspension of certification.

In the event that disciplinary action is taken or decided upon by the Disciplinary Committee, an operator may appeal the decision to the Governing Council within 30 days of notification of the initial decision.

For more on the appeals process related to Disciplinary Actions, please see Appeal of a Disciplinary Decision (Policy # 22).

Complaints, Feedback & Reconsideration Policy Summary
(See Complaints, Feedback, and Reconsideration Requests Policy #28 in the Policies and Procedures Handbook for the full policy.)

CIC welcomes honest and constructive input from candidates, volunteers, and other interested parties. Input from those we serve, as well as other interested parties, is essential to CIC’s continued growth and success serving the craning industry. Complaints, feedback and/or reconsideration requests may be made in accordance with the following policies and procedures and must include the complainant’s name, address, phone number and email and a specific description of the incident or concern, including date, time, circumstances and party or parties allegedly involved (if applicable).

To help CIC address your concerns and requests as efficiently as possible, CIC should be contacted as soon as possible after any precipitating event occurs.

Summary of Complaint Types

In this policy, several categories of complaints are described. While not every concern can be specifically addressed, the following provides a framework for issues that might be anticipated given the nature of our work. All complaints, feedback, reconsideration requests or other concerns may be submitted in writing through the “Contact Us” mailbox on the CIC website Home Page, or the “Complaints” mailbox under “Complaints, Appeals, and Feedback” or via email at help@cicert.com.

Complaint Categories include:

Complaints About

Exam Processes

Candidates with feedback about CIC examination processes or related concerns should contact CIC staff within 10 days of the exam date. Feedback should be directed to the CIC Certification Manager. When reasonably possible, feedback will be acknowledged by CIC staff within 30 days of receipt. Exam process complaints will be tracked and documented.

Complaints About Test Results in Specific Circumstances

Candidates who fail the exam and believe irregular testing conditions, significant technical problems, or violation of Council policy were a contributing factor may file a request for reconsideration. All reconsideration requests must be made in writing and submitted to CIC no later days than 30 after the exam score report was issued. The candidate must submit their formal reconsideration request in writing on the CIC website through the Complaints and Feedback Box, or via email at help@cicert.com,

Administrative Complaints and/or Feedback

CIC broadly categorizes administrative complaints as those relating to some aspect of customer service. Perhaps the timeliness of a callback or email reply was slow, or the service you received wasn’t what was expected or desired. Whatever the reason for your concern or dissatisfaction, we welcome the feedback, and view it as an opportunity for learning and growth. An Administrative Complaint may be filed by contacting CIC at 407.878.5590 to discuss your concern with the CIC certification manager or a supervisor on duty. Alternately, you may choose to submit your concern in writing through the “Contact us” box located on the Home Page of this website, or by sending an email to help@cicert.com, attention Certification Manager.

Complaints About Exam Content

Exam content feedback or complaints will be reviewed and considered by the relevant Exam Committee as part of the ongoing exam item review and test development process. Documentation of the input and any action taken to address the feedback will be documented by the committee and forwarded to the CIC Certification Manager to be maintained at CIC Headquarters. Reconsideration requests regarding exam content are not accepted.

Complaints About Program Participants

CIC defines program participants as CIC Certified Operators, Third-party Practical Examiners, Practical Exam Sites and Site Coordinators, and third-party vendors who host and manage virtual exam administration and live virtual proctoring processes. Complaints and feedback in this category must be directly related to CIC certification program policies and procedures, which include, but may not be limited to issues related to certification or recertification. Program Participant complaints may also be submitted through the “Contact Us” Box at the bottom of the Home Page on CIC’s website, or by emailing the CIC Certification Manager at help@cicert.com.

Other Complaints, Feedback and Requests

Understanding that not all complaints or feedback fall into one of the categories described above, candidates or other interested parties may submit any other concerns, requests, or feedback by following the same processes described above. CIC also welcomes any positive feedback from candidates, volunteers, and other interested parties. This input provides important insights and information that will help CIC recognize processes or aspects of our work that are valued by customers and other parties and need to be continued or further developed.

Certification Marks/ Credentials Policy

After meeting all eligibility requirements and taking and passing all required certification examinations, CIC certified operators may use the appropriate credential (i.e., the credential for the certification(s) received). CIC will provide certified individuals with their CIC certification card, produced and distributed digitally with: certificant’s photograph, issue and expiration dates, certifications earned, and candidate ID. The certification mark(s) may only be used as long as certification is valid.

The following certification abbreviations are used to refer to each certification:

Telescoping Boom Under 21 Tons: TB<21
(Service/Mechanic Truck (SMT) and Digger Derrick (DD) fall under the TB<21 category.)
Telescoping Boom 21-75 Tons: TB 21-75
Telescoping Boom Over 75 Tons: TB>75
Lattice Boom Crawler/Carrier: LBCR / LBCW
Articulating Boom Crane: ABC

Policies & Procedures